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iDeaLabs

Call Center Expert

Build the skills to help you become a highly paid and renowned Call Center professional.

Business

  Course Is Free

  Course is New

  1 Month

  Average Hour / Week: Self P

ABOUT THIS COURSE

Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

What you would be learning

At the end of this workshop, participants should be able to:

- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize myself with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.

Knowledge Required

Basic English Language

Certificates issued on completion

statement of accomplishment

A statement of accomplishment establishes that a student has sufficiently and adequately completed about 80% of the course's requirement and is expected to have properly understood the underlying skill and knowledge being taught, and can apply them with little or no supervision.

Call Center Expert

Slatecube deems you fit in character and in skill to operate excellently in this given skill with little or no supervision.

Course Instructors

Slatecube HQ

www.slatecube.com/about

course is hosted by

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We offer five modules off of this course free, to get full access pay N1150 ($5)

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Topics In This Course

1  Course Outline Ebook Available

2  Module One: Getting Started Ebook Available

3  Module Two: The Basics (I) Ebook Available

4  Module Three: The Basics (II) Ebook Available

5  Module Four: Phone Etiquette Ebook Available

6  Tools Ebook Available

+ 7 more topic(s)

Gain World-class Experience for Today's Job Market

This course leads to an internship. Internships are the fastest way to get jobs on Slatecube. Request for a certificate to join an internship after this course. Costs NGN10,000 ($50) only!


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